Questions about Eagle Van Lines tend to get specific once someone is actually planning a move, not just browsing — freight elevators, deposits, our own warehouse, what happens across the harbor in Staten Island. What’s below skips anything already covered on the home page and gets into the details people bring up after they’ve decided to book. Nothing here matches what you’re asking? (888) 278-9005 is staffed Monday through Saturday, 7am to 7pm.
A Faster Route to an Answer
Skip straight to the quote form and Marcus Ferreira calls within the hour, see who you’d actually be working with on the team page, or dial (888) 278-9005 and Angela will sort it out. Back to Eagle Van Lines whenever you’re set to book.
Is Eagle Van Lines licensed and insured in New Jersey?
Yes — a fully licensed and insured New Jersey mover, with US DOT and MC interstate authority on file.
What’s the deposit, and what happens if I cancel?
$95 holds the date. Cancel inside 72 hours and it’s refunded in full; cancel 7 or more days out and it becomes a reschedule credit; inside 24 hours of the move it’s forfeited.
Do you move to or from Staten Island (Richmond County, NY)?
Yes — Richmond County sits inside our standard coverage, with the same crew that runs Hudson County jobs.
How does freight elevator booking work for high-rise buildings?
Angela calls building management ahead of move day to reserve the elevator window and file our certificate of insurance, so the crew isn’t waiting on a super when the truck arrives.
What does full-value protection actually cover?
Repair, replacement, or a cash settlement at current value for anything lost or damaged in our care — included standard on every quote, not an upgrade you have to ask for.
How do you handle stairs or a walk-up building?
Marcus notes stair count and carry distance on the walk‑through; it’s priced into the written figure, not added at the truck.
Can I store my things at your warehouse?
Yes — short or long‑term storage at the Communipaw Ave warehouse, about $120 a month, month‑to‑month with no long lease.
Can you handle a same-day or last-minute move?
Sometimes — call (888) 278-9005 and Angela will check the truck calendar for an open slot.
How many movers do you send for my size home?
Two for a studio or small 1BR, three for a larger 1BR or 2BR, four for a 3BR or bigger — Marcus adjusts on the walk‑through for stairs and bulky items.
How far ahead should I book a long-distance move?
Three to four weeks is typical so Julian can slot the long‑haul rig; Miami and Orlando runs sometimes need more lead time.
Do you handle commercial or office moves?
Yes — office and small‑business relocations, scheduled after‑hours or on weekends so your team isn’t shut down mid‑week.
What payment methods do you accept?
Card, ACH, or certified check. We don’t take personal checks on move day.
Is tipping expected?
It’s appreciated but never required or added to your bill — entirely up to you.
Do you move within Manhattan or Brooklyn as well as New Jersey?
Occasionally, as part of a Hudson County job on the same crossing — call (888) 278-9005 to confirm before booking.