These are the terms behind every Eagle Van Lines written quote. They’re short on purpose. Anything not covered here, call (888) 278-9005 — Vincent answers questions on terms personally before the crew is booked.
The written figure
The figure Vincent signs is the figure you pay. It covers crew, truck, fuel, mileage, materials supplied, cargo coverage and worker comp. The figure changes only with your written go‑ahead during the walk‑through, in two cases: inventory bigger than what Marcus saw, or access materially different from disclosed.
Deposit and payment
| Item | Detail |
|---|---|
| Booking deposit | $95, credits to final bill |
| Refund window | Full refund within 72 hours of booking |
| Balance due | On move day, after walk‑through |
| Accepted | Card, ACH, certified check |
| Not accepted | Personal check on move day, cash above $500 |
Cancellation
Cancel within 72 hours of booking: full deposit refund. Cancel after that window but 7 or more days before the move: deposit credits to a reschedule within 90 days. Cancel inside 24 hours of the move: deposit forfeit (the crew and truck are already staged). Reschedules requested in writing through the contact page.
Access & your obligations
- Reserve the freight elevator in advance for high‑rise moves
- Clear gate, lobby, or HOA codes ahead of the crew’s arrival
- Truck parking at origin and destination (we’ll advise)
- Active utilities at destination (lights, water, HVAC)
- Disclose access changes (stairs, long carries) before signing
Items outside our coverage
Hazardous materials (paint thinner, propane, ammunition), perishables not packed in dry ice, cash and jewelry (carry these yourself), live plants on interstate runs (USDA rules), pets. We’ll flag it on the walk‑through if anything in your inventory falls in this list.
Cargo claims
Released‑value coverage is included at no extra cost (60¢/lb per item under federal rule). Full‑value protection is included standard on every quote we write, at no extra charge — it is never an upsell. Damage claims go in writing to Vincent inside 9 months of delivery; we acknowledge inside 30 days and resolve inside 120, per US‑DOT timelines.
Liability cap
Our liability is capped at the declared valuation of the shipment plus the cost of the move. Indirect, consequential or punitive damages are not covered. New Jersey law governs; venue is Hudson County.
Questions?
Call (888) 278-9005, use the contact form, or read the Privacy Policy. Return to Eagle Van Lines for the overview.
